Terms of service for customers

1. Introduction and acceptance

These Terms of Service (the “Terms”) govern the relationship between the provider of the OK-Helper platform (the “Platform” or the “Provider”) and the natural or legal persons who use the Platform to order services (the “Customer” or “User”).

By registering on the Platform or using it, the Customer confirms that they have read, understood and fully accept these Terms and the Privacy Policy, which forms an integral part of them. The Provider reserves the right to amend the Terms. The Customer will be notified of changes through the app or by e-mail at least 15 days before they take effect.

2. Provider details

3. Definitions

• OK-Helper Platform: the mobile app and web platform connecting customers with pros/service providers.
• Pro / Service provider: a verified user who performs services through the Platform.
• Service: the work a Pro performs for a Customer through the Platform.
• Account: the Customer's user profile on the Platform.

4. Registration and user account

Registration is required to use the Platform. The Customer must provide true and complete information. They are responsible for safeguarding their password and for all activity on the account.

If unauthorised use is suspected, the Customer must notify support immediately. The Provider reserves the right to suspend or permanently block an account where abuse is suspected.

5. Ordering services and payments

The Customer orders services through the Platform. Prices are shown before an order is confirmed. Payments are made using secure payment methods (credit cards, bank transfer and similar).

The Platform retains an intermediation commission in the amount stated before the order is completed. Once the service is complete, the funds are paid out to the Pro, except in the case of a justified refund.

A refund is possible where incorrect performance of the service is demonstrated. More detailed refund rules are set out in the Refund Policy.

6. Communication and ratings

All communication takes place through the Platform. The Customer undertakes to communicate respectfully and professionally.

After a service is completed, the Customer may rate the Pro. Ratings must be fair and truthful. Abuse of ratings (defamation, coercion, fake reviews) is prohibited and may lead to the account being blocked.

7. Customer obligations

The Customer undertakes to:

• use the Platform only for lawful purposes
• provide truthful information about the order
• pay for the service within the agreed period
• observe the rules on communication and ratings

8. Limitation of liability

The Platform acts as an intermediary and is not liable for the quality or timeliness of, or any damage caused by, the Pro in performing the service.

The Provider is not liable for direct or indirect damage, loss of income or other losses arising from use of the Platform, except in the case of intentional breach or gross negligence.

9. Personal data and the right to erasure

The Provider processes the Customer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national law.

Details of the categories of data, the purposes of processing, retention periods, rights (including the rights of access, rectification and erasure) and cookies are set out in the Privacy Policy.

The Customer has the right to request deletion of their account at any time. Deletion is carried out in accordance with the Privacy Policy. Some data (contracts, communication with other users, accounting and KYC data) may be anonymised or retained in order to meet legal obligations or protect the legitimate interests of other users.

10. Prohibited activities and sanctions

The following are prohibited:

• using the Platform for unlawful, fraudulent or harmful purposes
• posting offensive, racist, pornographic or otherwise inappropriate content
• abuse of ratings or communication
• attempts to gain unauthorised access to the Platform's systems

A breach may lead to a warning, temporary suspension or permanent deletion of the account.

11. Changes to the terms

The Provider may amend these Terms. A Customer who does not agree with the changes may request deletion of their account before the changes take effect.

12. Ending use and deleting the account

The Customer may request deactivation or deletion of the account at any time through the app.

The Platform reserves the right to refuse deletion where the Customer has outstanding obligations, active disputes, or where there are statutory data-retention obligations. The detailed deletion procedure is described in the Privacy Policy.

13. Dispute resolution and governing law

Disputes arising from these Terms are governed by the law of the Republic of Slovenia / the Republic of Croatia.

Disputes are resolved amicably. Where that is not possible, the court at the Provider's registered seat has jurisdiction.

14. Final provisions

These Terms constitute the entire agreement between the Customer and the Provider. The invalidity of any individual provision does not affect the validity of the remaining provisions.

The Privacy Policy forms an integral part of these Terms.