Privacy policy

1. Data controller

The controller of personal data is:

(hereinafter: the “controller” or the “provider”)

This Privacy Policy explains how we collect, use, store and protect the personal data of users of the OK Helper App.

2. What personal data we collect

Depending on how the app is used, we may collect the following personal data:

• first and last name
• e-mail address
• telephone number
• home address (where required to perform the service)
• profile photo (if the user uploads one)
• user account data
• communication between users through the app
• data about completed orders and services
• ratings and comments
• IP address
• device and operating system data
• location data, if the user allows it
• technical data about the use of the app

The provider does not store payment card data.

3. Purposes of processing

We process personal data for the following purposes:

• registering and managing the user account
• connecting customers with service providers
• enabling communication between users
• carrying out and managing orders
• processing card payments through an external provider
• providing user support
• improving how the app works
• keeping the system secure
• preventing fraud and abuse
• meeting legal obligations

4. Legal basis for processing

We process personal data on the basis of:

• performance of the contract between the user and the provider
• the provider's legitimate interests
• legal obligations
• the user's consent, where required

5. Payments

All payments in the app are made exclusively by payment card through an external payment service provider.

The provider:

• does not store payment card numbers
• has no access to full payment card data
• uses only the record of a successfully completed transaction

Payment processing is carried out under the terms of the payment service provider.

6. Sharing personal data

We may share personal data with:

• the payment service provider
• hosting and IT service providers
• contracted processors involved in operating the app
• state authorities, where required by law

We do not sell personal data to third parties.

7. Retention

We keep data for as long as is necessary to:

• deliver the services
• meet legal obligations
• resolve disputes
• pursue legal claims

Once the need ends, the data is deleted or anonymised.

8. Security of personal data

The provider applies appropriate technical and organisational measures to protect personal data against:

• unauthorised access
• loss
• destruction
• alteration
• disclosure

Only authorised persons have access to personal data.

9. Your rights

Every user has the right to:

• access their personal data
• rectify inaccurate data
• erase personal data where the statutory conditions are met
• restrict processing
• object to processing
• data portability
• withdraw consent where processing is based on consent

Requests can be sent to info@ok-app.net.

10. Cookies and analytics

The app may use technologies for analytics and for improving the user experience.

Where the app uses third-party services (for example Firebase Analytics, Google Analytics or similar), users are informed accordingly.

11. Minors

The app is not intended for persons under 18. If the provider establishes that it has collected the personal data of a minor without an appropriate legal basis, it will delete that data without undue delay.

12. International data transfers

Where personal data is processed outside the European Economic Area, the provider ensures appropriate safeguards in line with Regulation (EU) 2016/679 (GDPR).

13. Changes to this policy

The provider reserves the right to amend this Privacy Policy.

Changes take effect on the day they are published in the app or on the provider's website.

14. Contact

For any question about the processing of personal data, you can contact: